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Terms and Conditions

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I have read and agree to all the Terms & Conditions.
Agree with all Membership Terms and Conditions (compulsory), Privacy Policy (Compulsory), Provision of Personal Information to Third Party (compulsory), Consent to Marketing Use (optional), Receive e-mail (optional).

Article 1 (Purpose)

The purpose of these Terms and Conditions is to specify the user's rights, obligations and responsibilities regarding the use of services related to order & buy provided in DIO's website ('order.dionavi.com', hereinafter referred to as 'DIOnavi') as well as the contents provided in the website. 「These Terms and Conditions shall be applicable to electronic commerce involving the use of PC communication, wireless and other devices on the condition that it does not violate its properties」

Article 2 (Definition)

① DIO ('DIOnavi') refers to the virtual business site that has been set to engage in transactions of goods and others by using information and communication equipment such as computers and others in order for DIO company to provide goods or services (hereinafter referred to as "goods and others") to users and is also used to refer to the business operator that operates the cyber mall.

② 'User' refers to members and non-members who receive services provided by DIO ('DIOnavi') in accordance with these Terms and Conditions by connecting to DIO ('DIOnavi').

③ 'Member' refers to those who have registered as a member by providing personal information to DIO ('DIOnavi') and those who continuously use the service provided by DIO ('DIOnavi') by receives the information of ('DIOnavi').

④ 'Non-member' refers to those who use the service provided by DIO ('DIOnavi') without signing up as a member.

Article 3 (Stipulation, description and amendment of Terms and Conditions and others)

① DIO ('DIOnavi') shall post the details of these Terms and Conditions, company name, CEO's name, address (including the address for processing consumer's complaints), telephone number·facsimile number·e-mail address, company registration number, online marking business declaration number, manager of personal information management and others in the initial service screen (entire page) so that users would be able to acknowledge them easily. However, as for the details of the Terms and Conditions, it can be displayed through the connection screen.

② DIO ('DIOnavi') shall request for the user's confirmation by providing important details such as withdrawal of subscription·shipping liabilities·refund conditions and others out of the details specified in the Terms and Conditions prior to the user's consent to the Terms and Conditions so that the user may be able to understand by providing a connection screen or pop-up screen and as such separately.

③ DIO ('DIOnavi') may amend these Terms and Conditions within the scope that does not violate the relevant Acts such as the Act on the Consumer Protection in Electronic Commerce, etc., Act on the Regulation of Terms and Conditions, Framework Act on Electronic Transactions, Digital Signature Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Act on Door-To-Door Sales, etc., Consumer Protection Act.

④ In case DIO ('DIOnavi') amends the Terms and Conditions, the application date and reason for amendment shall be specified and posted together with the current Terms and Conditions on the initial screen of the mall 7 days before the application date to the day before the application date. However, in case the Terms and Conditions have been amended unfavorably to the user, it shall be posted with a grace period of at least more than 30 days. In such a case, DIO ('DIOnavi') shall clearly compare the details before the amendment and the details after the amendment for the user to acknowledge easily.

⑤ In case DIO ('DIOnavi') amends the Terms and Conditions, the said amended Terms and Conditions shall be applicable to the agreements signed after the application date and regarding the agreements that have already been signed previously, the Terms and Conditions before the amendment shall be applied. However, in case the user who has already signed the agreement expresses the intention to be applied with the amended Terms and Conditions to DIO ('DIOnavi') within the notification period of the amended agreement pursuant to Clause 3 and in case DIO ('DIOnavi')'s consent has been received, the amended Terms and Conditions shall be applicable.

⑥ As for items not specified in these Terms and Conditions and as for its interpretation, the Act on the Consumer Protection in Electronic Commerce, etc., Act on the Regulation of Terms and Conditions, Consumer Protection Guidelines for Electronic Commerce and others set forth by the Fair Trade Commission as well as relevant Acts or the commercial practice shall be applicable.

Article 4 (Provision and change of service)

① DIO ('DIOnavi') shall execute works as below.

1. Provision of information regarding goods or services and signing of purchase agreement
2. Delivery of goods or services based on purchase agreement signed
3. Other works specified by DIO ('DIOnavi')

② In case the goods or services are not available or in case of change in technical specification, DIO ('DIOnavi') may change the details of goods or services to be provided in the agreement expected to be signed in the future. In such case, the details of changed goods or services and the provision date shall be specified and shall be posted immediately at the place where the details of current goods or services have been posted.

③ In case the details of services to be provided under the agreement signed with the user are changed due to reasons such as unavailable goods and others or change of technical specification and others, DIO ('DIOnavi') shall immediately notify the said reason to the address where the user can be contacted.

④ In case of the previous clause, DIO ('DIOnavi') shall compensate for damages suffered by the user caused by such. However, in case it is proven that it is not the negligence or fault of DIO ('DIOnavi'), it shall not be applicable.

Article 5 (Suspension of service)

① In case reasons such as maintenance·replacement and malfunction of information and communication facilities such as computers, interruption of communication and others occur, DIO ('DIOnavi') may temporarily stop the provision of service.

② DIO ('DIOnavi') shall compensate for damages suffered by the user or a third party caused by temporary suspension of service provision due to reasons of Clause 1. However, in case it is proven that it is not the negligence or fault of DIO ('DIOnavi'), it shall not be applicable.

③ In case service cannot be provided due to reasons such as change of business field, surrender of business, integration with other companies and others, DIO ('DIOnavi') shall notify the users using methods specified in Article 8 and compensate the consumers according to the conditions proposed by DIO ('DIOnavi') initially. However, in case DIO ('DIOnavi') has not notified the compensation standard and others, the mileage or points of the users shall be paid to the users in actual good or cash equivalent to the currency value used in DIO ('DIOnavi').

Article 6 (Membership)

① The user shall apply for membership by expressing the will to agree with these Terms and Conditions after filling-in the member information according to the subscription form set forth by DIO ('DIOnavi').

② DIO ('DIOnavi') shall register members out of the users who have applied to sign up as a member as mentioned in Clause 1, unless they belong to the following items.

1. In case the applicant has lost membership qualification previously in accordance with Article 7 Clause 3 of these Terms and Conditions, but in case 3 years have passed after membership disqualification in accordance with Article 7 Clause 3 and has obtained DIO ('DIOnavi')'s approval for re-subscription of membership, it shall not be applicable.
2. In case of false, omission, typo in the registration detail
3. In other cases in which registering as a member is determined to have significant encumbrance in the technology of DIO ('DIOnavi')

③ The membership agreement shall come into effect once the approval of DIO ('DIOnavi') reaches the member.

④ In case of change in the registration items in accordance with Article 15 Clause 1, the member has to notify the said changes to DIO ('DIOnavi') immediately via electronic mail and other methods.

Article 7 (Withdrawal of membership, disqualification and others)

① The member can request for withdrawal of membership to DIO ('DIOnavi') at any time and DIO ('DIOnavi') shall immediately process the withdrawal of membership.

② In case the member belongs to the following item, DIO ('DIOnavi') may restrict or suspend the membership qualification.

1. In case false details have been registered upon application for subscription
2. In case the member does not pay the amount for goods purchased by using DIO ('DIOnavi') and other debts borne by the member within the deadline in relation to the using DIO ('DIOnavi').
3. In case other people's use of DIO ('DIOnavi') is interrupted or the electronic commerce order is threatened such as fraudulent use of the said information
4. In case DIO ('DIOnavi') is used to engage in acts that is prohibited by the Act or these Terms and Conditions or that violate the public order and good morals

③ After DIO ('DIOnavi') restricts·suspends the member qualification and the same act is repeated more than twice or the reason is not rectified within 30 days, DIO ('DIOnavi') can revoke the membership qualification.

④ In case DIO ('DIOnavi') revokes the membership qualification, member registration shall be cancelled. In such a case, it shall be notified to the member and vindication opportunity shall be given by specifying a period of at least more than 30 days before the cancellation of member registration.

Article 8 (Notification to member)

① In case DIO ('DIOnavi') notifies a member, it can be done to the e-mail address designated by the user under the agreement signed with DIO ('DIOnavi').

② In case of notification to many, unspecified members, DIO may post it in the bulletin board of DIO ('DIOnavi') for more than 1 week and this could replace individual notification. However, regarding an item that has significant impact in relation to the member's transaction, it shall be notified individually.

Article 9 (Application for purchase)

DIO ('DIOnavi') user has to apply for purchase based on the following or equivalent methods in DIO ('DIOnavi') and regarding the user's application for purchase, each following detail must be provided so that it can be acknowledged easily. However, in case of member, the application of Item 2 or Item 4 may not be applicable.

1. Search and select goods and others
2. Insert name, address, telephone number, electronic mail (or mobile phone number) and others
3. Confirmation regarding details related to Terms and Conditions, services with subscription withdrawal rights restricted, cost to be borne such as shipping cost, installation cost and others
4. Agree with these Terms and Conditions and indicate confirmation or rejection of the abovementioned Item 3 (ex.: mouse click)
5. Application for purchase of goods and others and confirmation of it or consent regarding DIO ('DIOnavi')'s confirmation
6. Select payment method

Article 10 (Effectiveness of agreement)

① "DIO ('DIOnavi') may not approve the application for purchase as Article 9 if it belongs to the following items. However, in case of signing the agreement with an underaged, the fact that if the legal representative's consent is not obtained, the underaged or the legal representative can cancel the agreement must be notified.

1. In case of false, omission, typo in the registration detail
2. In case an underaged purchases goods and services prohibited by the Youth Protection Act such as cigarettes, liquor and others
3. In other cases in which approving the application for purchase is determined to have significant encumbrance in the technology of DIO ('DIOnavi')

② The agreement comes in effect once the approval of DIO ('DIOnavi') reaches the user in the form of notification in which receipt can be checked as in Article 12 Clause 1.

③ DIO ('DIOnavi')'s expression of intention of approval shall include information related to confirmation regarding the user's application for purchase, possibility of sales, rectification and cancellation of application for purchase and others.

Article 11 (Payment method)

Payment method regarding the goods or services purchased from DIO ('DIOnavi') can be based on the available methods out of the following methods. However, DIO ('DIOnavi') cannot collect commission additionally in any case whatsoever regarding payment of goods and others regarding the user's payment method.

1. Package payment
2. Payment by gift certificate under an agreement signed with DIO ('DIOnavi') or acknowledged by DIO ('DIOnavi')
3. Other payments by electronic payment methods

Article 12 (Change and cancellation of notification in which receipt can be confirmed·application for purchase)

① DIO ('DIOnavi') makes notification in which receipt can be checked to users in case the user applies for purchase.

② User who has received the notification in which receipt can be checked can request for change and cancellation of application for purchase immediately after receiving the notification in which receipt can be checked in case there is discordance with the expression of intention and DIO ('DIOnavi') shall process the said request without delay in case there is user's request before shipping. However, in case payment has already been made, the regulation related to the withdrawal of subscription under Article 15 shall be applicable.

Article 13 (Supply of goods and others)

① DIO ('DIOnavi') shall take other necessary measures such as customer order, packaging and others so that the goods and other can be shipped within 14 days from the user's subscription (shipping may be delayed depending on the user's manufacture confirmation point) unless specified otherwise in a separate agreement in relation to the supply period of goods and others with the user. However, in case DIO ('DIOnavi') has already received part or all of the payment for goods and others, measures shall be taken within 30 business days from the entire or partial payment. At this point, DIO ('DIOnavi') shall take adequate measures so that the user would be able to check the supply procedure and progress of goods and others.

② DIO ('DIOnavi') shall specify the delivery method, person bearing the shipping cost per method, delivery period per method and others regarding the goods purchased by the user. If DIO ('DIOnavi') exceeds the agreed shipping period, compensation for damages shall be made to the user caused by such. However, in case it is proven that it is not the negligence or fault of DIO ('DIOnavi'), it shall not be applicable.

Article 14 (Refund)

In the event the goods and others that the user has applied for purchase cannot be delivered or provided due to reasons such as out-of-stock and others, DIO ('DIOnavi') shall notify the said reason to the user without delay and in case payment of goods and others have been received in advance, refund or measures necessary for refund shall be made within 30 business days from the date the payment has been received.

Article 15 (Withdrawal of subscription and others)

① The user who has signed an agreement in relation to the purchase of goods and others with DIO ('DIOnavi') can withdraw the subscription within 7 days from the date of receiving the notification in which the receipt can be checked.

② In case the user has received the goods and others and in case one of the following items is applicable, return and exchange cannot be made.

1. In case goods and others have been lost or damaged due to user's negligence (However, in case packaging and others have been damaged to check the details of the goods and others, subscription can be withdrawn.)
2. In case the value of the goods and others have dropped significantly due to usage or partial consumption by user
3. In case the value of the goods and others have dropped significantly to the extent that it is difficult to re-sell due to elapsed time
4. In case the packaging of the goods and others that are genuine has been damaged in case the goods and others can be duplicated into goods with same performance

③ In case of Clause 2 Item 2 or Item 4, the user's withdrawal of subscription and others shall not be restricted if DIO ('DIOnavi') did not specify the restrictions of withdrawal of subscription and others in a place that can easily be acknowledged by the consumer or if measures such as providing the trial product weren't taken.

④ The user can withdraw the subscription within 3 months from the date the goods and others concerned have been supplied in the event the details of the goods and others differ from the indicated advertisement details or have been implemented differently from the agreement details and within 30 days from the date such fact was acknowledged or could have been acknowledged.

Article 16 (Effect of withdrawal of subscription and others)

① In case DIO ('DIOnavi') receives the goods and others that have been returned by the user, payment of goods and others that have already been made shall be refunded within 30 business days. In such a case, in the event the refund of goods and others to the user is delayed, DIO ('DIOnavi') shall pay the arrear of interest calculated by multiplying the arrears of interest rate published by the Fair Trade Commission regarding the said delay period.

② Regarding the refund of the payment above, in the event the user has paid for the goods and others using payment methods such as credit card or electronic currency, DIO ('DIOnavi') shall request for suspension of cancellation of claim for payment of goods and others to the business operator who has provided the payment method concerned without delay.

③ In case of withdrawal of subscription and others, the cost required for return of goods and others supplied shall be borne by the user. DIO ('DIOnavi') shall not claim for penalty or compensation for damages due to reasons such as withdrawal of subscription to the user. However, in case the withdrawal of subscription is made because the details of the goods and others differ from the indicated advertisement details or have been implemented differently from the agreement details, the cost required for return of goods and others shall be borne by DIO ('DIOnavi').

④ In case the user has borne the shipping cost when receiving the goods and others, DIO ('DIOnavi') shall clearly indicate who has to bear the cost upon withdrawal of subscription so that the user would be able to acknowledge easily.

Article 17 (Protection of personal information)

① DIO ('DIOnavi') gathers minimum information required for executing the purchase agreement when collecting the user's information. The following items are compulsory items and other items shall be optional.

1. Name
2. Address
3. Mobile phone number
4. Desired ID (for members)
5. Password (for members)
6. Email address (or mobile phone number)
7. Occupation
8. Physician license number
9. Hospital/employee name
10. Hospital/workplace address
11. Agree to receiving SMS
12. Agree to receiving E-mail

② In the event personal information that enables personal identification of a user is collected, DIO ('DIOnavi') must obtain the consent from the user concerned.

③ The personal information that has been provided cannot be used for other purposes without the consent of the user concerned or be provided to a third party and DIO ('DIOnavi') shall be liable regarding such. However, it shall not be applicable in the following case.

1. In case of notifying minimum user information (name, contact number, address, email address) required for shipping to the shipping company for shipping work
2. In case of notifying minimum user information (name, ID, telecommunication company, contact number, whether the user has agreed to receiving SMS, SMS) required for (order) notification text service on purchase (order)
3. In case of providing in the form in which certain individual cannot be identified in case of statistics production, academic research or market research
4. In case it is required for settlement of payment following a transaction of goods and others
5. In case it is required for self verification to prevent plagiarization
6. In case of inevitable reasons required by the regulation of the law or the law itself

④ In case DIO ('DIOnavi') has to obtain the user's consent in accordance with Clause 2 and Clause 3, items specified in the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. Article 22 Clause 2 such as the identity of personal information manager (organization, name and telephone number, other contact details), purpose of collecting and using information, items related to the provision of information regarding third party (those receiving, purpose of provision and details of information to be provided) must be specified or notified in advance and the user can withdraw this consent at any time.

⑤ The user may request for viewing and rectification of error regarding one's personal information that DIO ('DIOnavi') possess and DIO ('DIOnavi') has the obligation to take necessary measures with delay with regards to such. In case the user requests for rectification of error, DIO ('DIOnavi') shall not use the personal information concerned until the said error is rectified.

⑥ DIO ('DIOnavi') shall restrict the managers and minimize the numbers for protection of personal information and shall be liable for all damages suffered by the user arising from loss, theft, leak, falsification of user's personal information and others including the credit card, bank account and others.

⑦ DIO ('DIOnavi') or the third party who has received the personal information from such shall destroy the personal information concerned without delay in the event the purpose of collecting personal information or the purpose of provision has been achieved.

Article 18 (Obligation of DIO ('DIOnavi'))

① DIO ('DIOnavi') shall not engage in acts that is prohibited by the Act or these Terms and Conditions or that violate the public order and good morals and shall strive to provide goods·services continuously and stably in accordance with the items specified in these Terms and Conditions.

② DIO ('DIOnavi') shall be equipped with a security system to protect the personal information (including credit information) of the user so that the user can use the Internet service safely.

③ DIO ('DIOnavi') shall be responsible for compensating for damages in the event the user suffers damages arising from engaging in unjust indication·advertisement acts pursuant to the 「Act on Fair Labeling and Advertising」 Article 3 regarding products or services.

④ DIO ('DIOnavi') shall not send promotional electronic mail that the user does not desire.

Article 19 (Obligation regarding member's ID and password)

① The responsibility for managing the ID and passport lies in the member other than the case of Article 17.

② The member shall not allow a third party to use one's ID and password.

③ In case the member acknowledges that one's ID and password have been stolen or are being used by a third party, he/she shall immediately notify DIO ('DIOnavi') and in case there is an instruction from DIO ('DIOnavi'), he/she shall comply with it.

Article 20 (Obligation of user)

The user shall not engage in the following acts.

1. Register false details upon application or change
2. Plagiarize information of others
3. Change the information posted in DIO ('DIOnavi')
4. Send or post information (computer program etc.) and others other than the information assigned by DIO ('DIOnavi')
5. Infringe intellectual property rights such as DIO ('DIOnavi') other third party's copyright and others
6. Act of defaming DIO ('DIOnavi') other third party's reputation or interrupting business
7. Act of disclosing or posting vulgar or violent message, video call, voice recording and other information violating public order and good morals in the mall

Article 21 (Relationship between the connecting "Mall" and the connected "Mall")

① In case the superior "Mall and subordinate "Mall" is connected through hyper link (ex.: Subject of hyper link includes text, image, moving images etc.) method and others, the former is referred to as the connecting "Mall" (website) and the latter is referred to as connected "Mall" (website).

② In case the connecting "Mall" specifies that it will not guarantee liability regarding transaction with the user for goods and others provided independently by the connecting "Mall" in the initial screen of the connecting "Mall" or in the pop-up screen upon connection, it shall not guarantee liability regarding such transaction.

Article 22 (Attribution of copyright and usage restriction)

① The copyright and other intellectual property rights regarding posts created by DIO ('DIOnavi') belongs to DIO ('DIOnavi').

② The user cannot use the information with intellectual property rights belonging to DIO ('DIOnavi') out of the information obtained from using DIO ('DIOnavi') for business purpose or enable a third party to use it through duplication, transmission, publication, distribution, broadcasting and others methods without the consent of DIO ('DIOnavi') in advance.

③ In case of using intellectual property rights belonging to the user in accordance with the agreement, DIO ('DIOnavi') must notify the user concerned.

Article 23 (Arbitration)

① DIO ('DIOnavi') shall install·operate a Damage Compensation Handling Organization to reflect justified opinions or complaints raised by the user and to handle compensation for the said damages.

② DIO ('DIOnavi') shall handle the complaints and opinions submitted by the user with priority. However, in case prompt processing is difficult, the reason and processing schedule shall be notified to the user immediately.

③ In case there is an application for damage relief from the user in relation to the electronic commerce dispute that has occurred between DIO ('DIOnavi') and the user, the arbitration of the Fair Trade Commission or the Arbitration Institute requested by the Major·Governor can be followed.

Article 24 (Jurisdiction and applicable law)

① Litigation related to electronic commerce dispute that has occurred between DIO ('DIOnavi') and the user shall be based on the address of the user and in case there is no address, exclusive jurisdiction of the district court supervising the place of residence shall be applicable. However, in case the user's address or place of residence at the time of litigation is unclear or in case of those residing overseas, litigation shall be filed in the competent court under the Civil Procedure Act.

② The law of the Republic of Korea shall be applicable for electronic commerce transaction litigation filed between DIO ('DIOnavi') and the user.

[Privacy Policy]

The company shall utilizing the personal information collected for the following purposes

o Homepage member subscription and management
Personal information shall be processed for the purpose of confirming member's subscription intention, identification·verification of oneself following the provision of membership service, confirmation of oneself following the implementation of restrictive self-verification system, prevention of illegal service use, various notices·notifications, processing difficulties and others.
o Provision of goods or orders and services
Personal information shall be processed for the purpose of goods delivery, provision of service, sending agreement·bill, contents provision, provision of customized service, self-verification, age verification, payment·settlement of charges, debt collection, issuance of certificate (education certificate) and others.
o Provision of seminar application service
Personal information shall be processed for the purpose of seminar selection, Korean name, English name, age group, occupation, usage product, organization (dentist name), address, contact number, e-mail, registration path, whether TRIOS is used, usage product and others.
o Handling difficulties
Personal information shall be processed for the purpose of checking the identity of the complainant, checking complaint, contact·notification for fact-finding study, notifying result and others.

[Possession and usage period of personal information]

In principle, the relevant information shall be destroyed without delay once the purpose of collecting and using personal information has been achieved.
However, regarding the following information, it shall be stored for the specified period for the reasons below.

o Items stored: Name, gender, log-in ID, password, question and answer for password, house telephone number, house address, mobile phone number, e-mail, office telephone number
o Basis of storage: Managed separately in accordance with the internal policy
o Storage period: When the membership is withdrawn or when the membership has been revoked

Furthermore, in the event there is a need to store the information in accordance with the regulations of the relevant acts, the Company shall store the member information for a certain period of time stipulated in the relevant acts as below. Notwithstanding the possession period above, in case there is a need to store the information for a longer period, your consent will be obtained.

Article 1 (Purpose)

The purpose of these Terms and Conditions is to specify the user's rights, obligations and responsibilities regarding the use of services related to order & buy provided in DIO's website ('order.dionavi.com', hereinafter referred to as 'DIOnavi') as well as the contents provided in the website. 「These Terms and Conditions shall be applicable to electronic commerce involving the use of PC communication, wireless and other devices on the condition that it does not violate its properties」

Article 2 (Definition)

① DIO ('DIOnavi') refers to the virtual business site that has been set to engage in transactions of goods and others by using information and communication equipment such as computers and others in order for DIO company to provide goods or services (hereinafter referred to as "goods and others") to users and is also used to refer to the business operator that operates the cyber mall.

② 'User' refers to members and non-members who receive services provided by DIO ('DIOnavi') in accordance with these Terms and Conditions by connecting to DIO ('DIOnavi').

③ 'Member' refers to those who have registered as a member by providing personal information to DIO ('DIOnavi') and those who continuously use the service provided by DIO ('DIOnavi') by receives the information of ('DIOnavi').

④ 'Non-member' refers to those who use the service provided by DIO ('DIOnavi') without signing up as a member.

Article 3 (Stipulation, description and amendment of Terms and Conditions and others)

① DIO ('DIOnavi') shall post the details of these Terms and Conditions, company name, CEO's name, address (including the address for processing consumer's complaints), telephone number·facsimile number·e-mail address, company registration number, online marking business declaration number, manager of personal information management and others in the initial service screen (entire page) so that users would be able to acknowledge them easily. However, as for the details of the Terms and Conditions, it can be displayed through the connection screen.

② DIO ('DIOnavi') shall request for the user's confirmation by providing important details such as withdrawal of subscription·shipping liabilities·refund conditions and others out of the details specified in the Terms and Conditions prior to the user's consent to the Terms and Conditions so that the user may be able to understand by providing a connection screen or pop-up screen and as such separately.

③ DIO ('DIOnavi') may amend these Terms and Conditions within the scope that does not violate the relevant Acts such as the Act on the Consumer Protection in Electronic Commerce, etc., Act on the Regulation of Terms and Conditions, Framework Act on Electronic Transactions, Digital Signature Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Act on Door-To-Door Sales, etc., Consumer Protection Act.

④ In case DIO ('DIOnavi') amends the Terms and Conditions, the application date and reason for amendment shall be specified and posted together with the current Terms and Conditions on the initial screen of the mall 7 days before the application date to the day before the application date. However, in case the Terms and Conditions have been amended unfavorably to the user, it shall be posted with a grace period of at least more than 30 days. In such a case, DIO ('DIOnavi') shall clearly compare the details before the amendment and the details after the amendment for the user to acknowledge easily.

⑤ In case DIO ('DIOnavi') amends the Terms and Conditions, the said amended Terms and Conditions shall be applicable to the agreements signed after the application date and regarding the agreements that have already been signed previously, the Terms and Conditions before the amendment shall be applied. However, in case the user who has already signed the agreement expresses the intention to be applied with the amended Terms and Conditions to DIO ('DIOnavi') within the notification period of the amended agreement pursuant to Clause 3 and in case DIO ('DIOnavi')'s consent has been received, the amended Terms and Conditions shall be applicable.

⑥ As for items not specified in these Terms and Conditions and as for its interpretation, the Act on the Consumer Protection in Electronic Commerce, etc., Act on the Regulation of Terms and Conditions, Consumer Protection Guidelines for Electronic Commerce and others set forth by the Fair Trade Commission as well as relevant Acts or the commercial practice shall be applicable.

Article 4 (Provision and change of service)

① DIO ('DIOnavi') shall execute works as below.

1. Provision of information regarding goods or services and signing of purchase agreement
2. Delivery of goods or services based on purchase agreement signed
3. Other works specified by DIO ('DIOnavi')

② In case the goods or services are not available or in case of change in technical specification, DIO ('DIOnavi') may change the details of goods or services to be provided in the agreement expected to be signed in the future. In such case, the details of changed goods or services and the provision date shall be specified and shall be posted immediately at the place where the details of current goods or services have been posted.

③ In case the details of services to be provided under the agreement signed with the user are changed due to reasons such as unavailable goods and others or change of technical specification and others, DIO ('DIOnavi') shall immediately notify the said reason to the address where the user can be contacted.

④ In case of the previous clause, DIO ('DIOnavi') shall compensate for damages suffered by the user caused by such. However, in case it is proven that it is not the negligence or fault of DIO ('DIOnavi'), it shall not be applicable.

Article 5 (Suspension of service)

① In case reasons such as maintenance·replacement and malfunction of information and communication facilities such as computers, interruption of communication and others occur, DIO ('DIOnavi') may temporarily stop the provision of service.

② DIO ('DIOnavi') shall compensate for damages suffered by the user or a third party caused by temporary suspension of service provision due to reasons of Clause 1. However, in case it is proven that it is not the negligence or fault of DIO ('DIOnavi'), it shall not be applicable.

③ In case service cannot be provided due to reasons such as change of business field, surrender of business, integration with other companies and others, DIO ('DIOnavi') shall notify the users using methods specified in Article 8 and compensate the consumers according to the conditions proposed by DIO ('DIOnavi') initially. However, in case DIO ('DIOnavi') has not notified the compensation standard and others, the mileage or points of the users shall be paid to the users in actual good or cash equivalent to the currency value used in DIO ('DIOnavi').

Article 6 (Membership)

① The user shall apply for membership by expressing the will to agree with these Terms and Conditions after filling-in the member information according to the subscription form set forth by DIO ('DIOnavi').

② DIO ('DIOnavi') shall register members out of the users who have applied to sign up as a member as mentioned in Clause 1, unless they belong to the following items.

1. In case the applicant has lost membership qualification previously in accordance with Article 7 Clause 3 of these Terms and Conditions, but in case 3 years have passed after membership disqualification in accordance with Article 7 Clause 3 and has obtained DIO ('DIOnavi')'s approval for re-subscription of membership, it shall not be applicable.
2. In case of false, omission, typo in the registration detail
3. In other cases in which registering as a member is determined to have significant encumbrance in the technology of DIO ('DIOnavi')

③ The membership agreement shall come into effect once the approval of DIO ('DIOnavi') reaches the member.

④ In case of change in the registration items in accordance with Article 15 Clause 1, the member has to notify the said changes to DIO ('DIOnavi') immediately via electronic mail and other methods.

Article 7 (Withdrawal of membership, disqualification and others)

① The member can request for withdrawal of membership to DIO ('DIOnavi') at any time and DIO ('DIOnavi') shall immediately process the withdrawal of membership.

② In case the member belongs to the following item, DIO ('DIOnavi') may restrict or suspend the membership qualification.

1. In case false details have been registered upon application for subscription
2. In case the member does not pay the amount for goods purchased by using DIO ('DIOnavi') and other debts borne by the member within the deadline in relation to the using DIO ('DIOnavi').
3. In case other people's use of DIO ('DIOnavi') is interrupted or the electronic commerce order is threatened such as fraudulent use of the said information
4. In case DIO ('DIOnavi') is used to engage in acts that is prohibited by the Act or these Terms and Conditions or that violate the public order and good morals

③ After DIO ('DIOnavi') restricts·suspends the member qualification and the same act is repeated more than twice or the reason is not rectified within 30 days, DIO ('DIOnavi') can revoke the membership qualification.

④ In case DIO ('DIOnavi') revokes the membership qualification, member registration shall be cancelled. In such a case, it shall be notified to the member and vindication opportunity shall be given by specifying a period of at least more than 30 days before the cancellation of member registration.

Article 8 (Notification to member)

① In case DIO ('DIOnavi') notifies a member, it can be done to the e-mail address designated by the user under the agreement signed with DIO ('DIOnavi').

② In case of notification to many, unspecified members, DIO may post it in the bulletin board of DIO ('DIOnavi') for more than 1 week and this could replace individual notification. However, regarding an item that has significant impact in relation to the member's transaction, it shall be notified individually.

Article 9 (Application for purchase)

DIO ('DIOnavi') user has to apply for purchase based on the following or equivalent methods in DIO ('DIOnavi') and regarding the user's application for purchase, each following detail must be provided so that it can be acknowledged easily. However, in case of member, the application of Item 2 or Item 4 may not be applicable.

1. Search and select goods and others
2. Insert name, address, telephone number, electronic mail (or mobile phone number) and others
3. Confirmation regarding details related to Terms and Conditions, services with subscription withdrawal rights restricted, cost to be borne such as shipping cost, installation cost and others
4. Agree with these Terms and Conditions and indicate confirmation or rejection of the abovementioned Item 3 (ex.: mouse click)
5. Application for purchase of goods and others and confirmation of it or consent regarding DIO ('DIOnavi')'s confirmation
6. Select payment method

Article 10 (Effectiveness of agreement)

① "DIO ('DIOnavi') may not approve the application for purchase as Article 9 if it belongs to the following items. However, in case of signing the agreement with an underaged, the fact that if the legal representative's consent is not obtained, the underaged or the legal representative can cancel the agreement must be notified.

1. In case of false, omission, typo in the registration detail
2. In case an underaged purchases goods and services prohibited by the Youth Protection Act such as cigarettes, liquor and others
3. In other cases in which approving the application for purchase is determined to have significant encumbrance in the technology of DIO ('DIOnavi')

② The agreement comes in effect once the approval of DIO ('DIOnavi') reaches the user in the form of notification in which receipt can be checked as in Article 12 Clause 1.

③ DIO ('DIOnavi')'s expression of intention of approval shall include information related to confirmation regarding the user's application for purchase, possibility of sales, rectification and cancellation of application for purchase and others.

Article 11 (Payment method)

Payment method regarding the goods or services purchased from DIO ('DIOnavi') can be based on the available methods out of the following methods. However, DIO ('DIOnavi') cannot collect commission additionally in any case whatsoever regarding payment of goods and others regarding the user's payment method.

1. Package payment
2. Payment by gift certificate under an agreement signed with DIO ('DIOnavi') or acknowledged by DIO ('DIOnavi')
3. Other payments by electronic payment methods

Article 12 (Change and cancellation of notification in which receipt can be confirmed·application for purchase)

① DIO ('DIOnavi') makes notification in which receipt can be checked to users in case the user applies for purchase.

② User who has received the notification in which receipt can be checked can request for change and cancellation of application for purchase immediately after receiving the notification in which receipt can be checked in case there is discordance with the expression of intention and DIO ('DIOnavi') shall process the said request without delay in case there is user's request before shipping. However, in case payment has already been made, the regulation related to the withdrawal of subscription under Article 15 shall be applicable.

Article 13 (Supply of goods and others)

① DIO ('DIOnavi') shall take other necessary measures such as customer order, packaging and others so that the goods and other can be shipped within 14 days from the user's subscription (shipping may be delayed depending on the user's manufacture confirmation point) unless specified otherwise in a separate agreement in relation to the supply period of goods and others with the user. However, in case DIO ('DIOnavi') has already received part or all of the payment for goods and others, measures shall be taken within 30 business days from the entire or partial payment. At this point, DIO ('DIOnavi') shall take adequate measures so that the user would be able to check the supply procedure and progress of goods and others.

② DIO ('DIOnavi') shall specify the delivery method, person bearing the shipping cost per method, delivery period per method and others regarding the goods purchased by the user. If DIO ('DIOnavi') exceeds the agreed shipping period, compensation for damages shall be made to the user caused by such. However, in case it is proven that it is not the negligence or fault of DIO ('DIOnavi'), it shall not be applicable.

Article 14 (Refund)

In the event the goods and others that the user has applied for purchase cannot be delivered or provided due to reasons such as out-of-stock and others, DIO ('DIOnavi') shall notify the said reason to the user without delay and in case payment of goods and others have been received in advance, refund or measures necessary for refund shall be made within 30 business days from the date the payment has been received.

Article 15 (Withdrawal of subscription and others)

① The user who has signed an agreement in relation to the purchase of goods and others with DIO ('DIOnavi') can withdraw the subscription within 7 days from the date of receiving the notification in which the receipt can be checked.

② In case the user has received the goods and others and in case one of the following items is applicable, return and exchange cannot be made.

1. In case goods and others have been lost or damaged due to user's negligence (However, in case packaging and others have been damaged to check the details of the goods and others, subscription can be withdrawn.)
2. In case the value of the goods and others have dropped significantly due to usage or partial consumption by user
3. In case the value of the goods and others have dropped significantly to the extent that it is difficult to re-sell due to elapsed time
4. In case the packaging of the goods and others that are genuine has been damaged in case the goods and others can be duplicated into goods with same performance

③ In case of Clause 2 Item 2 or Item 4, the user's withdrawal of subscription and others shall not be restricted if DIO ('DIOnavi') did not specify the restrictions of withdrawal of subscription and others in a place that can easily be acknowledged by the consumer or if measures such as providing the trial product weren't taken.

④ The user can withdraw the subscription within 3 months from the date the goods and others concerned have been supplied in the event the details of the goods and others differ from the indicated advertisement details or have been implemented differently from the agreement details and within 30 days from the date such fact was acknowledged or could have been acknowledged.

Article 16 (Effect of withdrawal of subscription and others)

① In case DIO ('DIOnavi') receives the goods and others that have been returned by the user, payment of goods and others that have already been made shall be refunded within 30 business days. In such a case, in the event the refund of goods and others to the user is delayed, DIO ('DIOnavi') shall pay the arrear of interest calculated by multiplying the arrears of interest rate published by the Fair Trade Commission regarding the said delay period.

② Regarding the refund of the payment above, in the event the user has paid for the goods and others using payment methods such as credit card or electronic currency, DIO ('DIOnavi') shall request for suspension of cancellation of claim for payment of goods and others to the business operator who has provided the payment method concerned without delay.

③ In case of withdrawal of subscription and others, the cost required for return of goods and others supplied shall be borne by the user. DIO ('DIOnavi') shall not claim for penalty or compensation for damages due to reasons such as withdrawal of subscription to the user. However, in case the withdrawal of subscription is made because the details of the goods and others differ from the indicated advertisement details or have been implemented differently from the agreement details, the cost required for return of goods and others shall be borne by DIO ('DIOnavi').

④ In case the user has borne the shipping cost when receiving the goods and others, DIO ('DIOnavi') shall clearly indicate who has to bear the cost upon withdrawal of subscription so that the user would be able to acknowledge easily.

Article 17 (Protection of personal information)

① DIO ('DIOnavi') gathers minimum information required for executing the purchase agreement when collecting the user's information. The following items are compulsory items and other items shall be optional.

1. Name
2. Address
3. Mobile phone number
4. Desired ID (for members)
5. Password (for members)
6. Email address (or mobile phone number)
7. Occupation
8. Physician license number
9. Hospital/employee name
10. Hospital/workplace address
11. Agree to receiving SMS
12. Agree to receiving E-mail

② In the event personal information that enables personal identification of a user is collected, DIO ('DIOnavi') must obtain the consent from the user concerned.

③ The personal information that has been provided cannot be used for other purposes without the consent of the user concerned or be provided to a third party and DIO ('DIOnavi') shall be liable regarding such. However, it shall not be applicable in the following case.

1. In case of notifying minimum user information (name, contact number, address, email address) required for shipping to the shipping company for shipping work
2. In case of notifying minimum user information (name, ID, telecommunication company, contact number, whether the user has agreed to receiving SMS, SMS) required for (order) notification text service on purchase (order)
3. In case of providing in the form in which certain individual cannot be identified in case of statistics production, academic research or market research
4. In case it is required for settlement of payment following a transaction of goods and others
5. In case it is required for self verification to prevent plagiarization
6. In case of inevitable reasons required by the regulation of the law or the law itself

④ In case DIO ('DIOnavi') has to obtain the user's consent in accordance with Clause 2 and Clause 3, items specified in the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. Article 22 Clause 2 such as the identity of personal information manager (organization, name and telephone number, other contact details), purpose of collecting and using information, items related to the provision of information regarding third party (those receiving, purpose of provision and details of information to be provided) must be specified or notified in advance and the user can withdraw this consent at any time.

⑤ The user may request for viewing and rectification of error regarding one's personal information that DIO ('DIOnavi') possess and DIO ('DIOnavi') has the obligation to take necessary measures with delay with regards to such. In case the user requests for rectification of error, DIO ('DIOnavi') shall not use the personal information concerned until the said error is rectified.

⑥ DIO ('DIOnavi') shall restrict the managers and minimize the numbers for protection of personal information and shall be liable for all damages suffered by the user arising from loss, theft, leak, falsification of user's personal information and others including the credit card, bank account and others.

⑦ DIO ('DIOnavi') or the third party who has received the personal information from such shall destroy the personal information concerned without delay in the event the purpose of collecting personal information or the purpose of provision has been achieved.

Article 18 (Obligation of DIO ('DIOnavi'))

① DIO ('DIOnavi') shall not engage in acts that is prohibited by the Act or these Terms and Conditions or that violate the public order and good morals and shall strive to provide goods·services continuously and stably in accordance with the items specified in these Terms and Conditions.

② DIO ('DIOnavi') shall be equipped with a security system to protect the personal information (including credit information) of the user so that the user can use the Internet service safely.

③ DIO ('DIOnavi') shall be responsible for compensating for damages in the event the user suffers damages arising from engaging in unjust indication·advertisement acts pursuant to the 「Act on Fair Labeling and Advertising」 Article 3 regarding products or services.

④ DIO ('DIOnavi') shall not send promotional electronic mail that the user does not desire.

Article 19 (Obligation regarding member's ID and password)

① The responsibility for managing the ID and passport lies in the member other than the case of Article 17.

② The member shall not allow a third party to use one's ID and password.

③ In case the member acknowledges that one's ID and password have been stolen or are being used by a third party, he/she shall immediately notify DIO ('DIOnavi') and in case there is an instruction from DIO ('DIOnavi'), he/she shall comply with it.

Article 20 (Obligation of user)

The user shall not engage in the following acts.

1. Register false details upon application or change
2. Plagiarize information of others
3. Change the information posted in DIO ('DIOnavi')
4. Send or post information (computer program etc.) and others other than the information assigned by DIO ('DIOnavi')
5. Infringe intellectual property rights such as DIO ('DIOnavi') other third party's copyright and others
6. Act of defaming DIO ('DIOnavi') other third party's reputation or interrupting business
7. Act of disclosing or posting vulgar or violent message, video call, voice recording and other information violating public order and good morals in the mall

Article 21 (Relationship between the connecting "Mall" and the connected "Mall")

① In case the superior "Mall and subordinate "Mall" is connected through hyper link (ex.: Subject of hyper link includes text, image, moving images etc.) method and others, the former is referred to as the connecting "Mall" (website) and the latter is referred to as connected "Mall" (website).

② In case the connecting "Mall" specifies that it will not guarantee liability regarding transaction with the user for goods and others provided independently by the connecting "Mall" in the initial screen of the connecting "Mall" or in the pop-up screen upon connection, it shall not guarantee liability regarding such transaction.

Article 22 (Attribution of copyright and usage restriction)

① The copyright and other intellectual property rights regarding posts created by DIO ('DIOnavi') belongs to DIO ('DIOnavi').

② The user cannot use the information with intellectual property rights belonging to DIO ('DIOnavi') out of the information obtained from using DIO ('DIOnavi') for business purpose or enable a third party to use it through duplication, transmission, publication, distribution, broadcasting and others methods without the consent of DIO ('DIOnavi') in advance.

③ In case of using intellectual property rights belonging to the user in accordance with the agreement, DIO ('DIOnavi') must notify the user concerned.

Article 23 (Arbitration)

① DIO ('DIOnavi') shall install·operate a Damage Compensation Handling Organization to reflect justified opinions or complaints raised by the user and to handle compensation for the said damages.

② DIO ('DIOnavi') shall handle the complaints and opinions submitted by the user with priority. However, in case prompt processing is difficult, the reason and processing schedule shall be notified to the user immediately.

③ In case there is an application for damage relief from the user in relation to the electronic commerce dispute that has occurred between DIO ('DIOnavi') and the user, the arbitration of the Fair Trade Commission or the Arbitration Institute requested by the Major·Governor can be followed.

Article 24 (Jurisdiction and applicable law)

① Litigation related to electronic commerce dispute that has occurred between DIO ('DIOnavi') and the user shall be based on the address of the user and in case there is no address, exclusive jurisdiction of the district court supervising the place of residence shall be applicable. However, in case the user's address or place of residence at the time of litigation is unclear or in case of those residing overseas, litigation shall be filed in the competent court under the Civil Procedure Act.

② The law of the Republic of Korea shall be applicable for electronic commerce transaction litigation filed between DIO ('DIOnavi') and the user.

Items for marketing purposes Purpose of collection and usage Possession period
Name, mobile number, e-mail address, physician name, physician address, physician contact number, regional information, agreement to receive e-mail Provision of market and promotional materials, send DM, deliver advertisement information such as events Until withdrawal of membership
  • You have the right to reject the collection·usage of the selected items but this may prevent you from receiving additional services.
  • You can sign up as a member even if you do not agree.